As a local public body The City of Calgary is subject to the Freedom of Information and Protection of Privacy Act (Alberta).

The City of Calgary is committed to providing our visitors with a portal that respects their privacy. This page summarizes the privacy policy and practices on The City of Calgary portal.

We do not automatically gather any personal information from you, such as your name, phone number, email or address. This information is only obtained if you supply it voluntarily through contacting us via email or online forms or by setting up a user account.

Any personal information you do provide is managed according to the Alberta Freedom of Information and Protection of Privacy Act. This means that, at the point of collection, you will be informed your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information.

This site uses session-based (temporary) cookies that are created whenever you visit our site and last only for the duration of your visit and are then automatically deleted by your own computer. Session-based cookies are mandatory in order to be able to log into the portal.

Certain versions of web browsers can be configured with settings that generate a different alert, depending on the type of cookie issued by a web site. In the course of visiting our site, if you are ever prompted to accept a "persistent" cookie, you can simply refuse to accept the cookie request and still have full access to all content and interactivity with the portal.

If you do nothing during your visit but browse through the Portal, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

1. The Internet domain (for example, "xcompany.com" if you use a private Internet access account) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the web) from which you access the Portal;
2. The type of browser or operating system used to access our site;
3. The date and time you access our site;
4. The pages you visit; and
5. If you linked to The City of Calgary Portal from another web site, the address of that web site

We use this information to help us make our site more useful to visitors – to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits. The City of Calgary does not sell or otherwise distribute this information to third parties.

The personal information on this form is collected under the authority of the Freedom of Information and Protection of Privacy Act (FOIP) R.S.A 2000, c. F-25 section 33(c). The personal information on this form is used under the authority of FOIP, R.S.A 2000, c. F-25 section 39, solely for the purpose of The City of Calgary, Customer Service and Communications.

The personal information gather on this form is not collected for any purpose other than to respond to your information or service request. Customer Service and Communications business unit will only transfer this information to other City of Calgary Business Units if your inquiry relates to that Business Unit. For additional information, contact the Business and Projects Manager, 800 Macleod Tr. SE., Calgary, Alberta, T2P 2M5, Phone (403) 268-5639.

This information will not be utilized for any commercial marketing purpose.

The information collected for the creation of a user account for the customization of the portal view and/or participation in interactive portal activities and/or password reset, is collected under the authority of the Freedom of Information and Protection of Privacy Act (FOIP) R.S.A 2000, F-25 section 33(c). The user account information will be used only for portal purposes as stated above.

Your user name, password and e-mail address are collected for the creation of a user account for your customization of the portal view, or participation in interactive portal activities or to forward to you administrative activity notices regarding the site and your registered user account. The provision of your e-mail address is optional and is collected to process and respond to your request for password reset, to warn you when your portal account is about to expire or to forward to you administrative activity notices regarding the site and your registered user account. The user account information and e-mail address is collected under the authority of the Freedom of Information and Protection of Privacy Act (FOIP) R.S.A. 2000, c.F-25 section 33(c).

For additional information, contact The City of Calgary Web Publisher, 800 Macleod Tr. SE, Calgary, Alberta, T2P 2M5, Phone (403) 268-1037.

This Portal contains links to other sites. We are not responsible for the content and the privacy practices of other web sites and encourage you to examine each site's privacy policy and disclaimers and make your own decisions regarding the accuracy, reliability and correctness of material and information found.

Concerns regarding Privacy issues should be directed to the specific City Business Unit involved.

Concerns regarding Access to Information issues should be directed to:

FOIP Coordinator
The City of Calgary
P.O. Box 2100
Calgary, AB
T2P 2M5
Phone (403) 221-3850
Fax (403) 221-3856

Copies of the Freedom of Information and Protection of Privacy Act are available (for a fee) at:

Queens Printer Bookstore
Main Floor, Park Plaza
10611 – 98th Avenue
T5K 2P7
Phone (780) 427-4952
Fax (780) 452-0668
Toll Free 310-0000, then dial 427-4952
Queens Printer

The Government of Alberta also maintains a web site with free access to the Freedom of Information and Protection of Privacy Act (as well as other legislation). Please note, however, that legislation on this site may not be the most up-to-date version available. Consult with the Government of Alberta for confirmation of the current version.